Privacy policy

Who we are

Rivetio provides setup and ongoing management of business texting (missed-call text-back, reviews, quote follow-ups, ad lead response and related services) for UK trades businesses. For data protection questions, contact us at [email protected].

What we collect

• Contact form: name, email, phone, trade (optional), message (optional) and the time you submitted the form.
• When you become a customer: business details we need to run your service (for example your trade, phone numbers, message wording, calendar links and package choice). We will tell you what is required for your setup.
• Technical data: basic server and security logs from our website host (for example IP address and browser type) to keep the site secure and reliable.

We do not sell your personal data. This marketing site does not use advertising trackers or third-party analytics cookies in the way many ad-heavy sites do.

How we use your data

• Reply to enquiries and book demo calls
• Set up, deliver and support the Rivetio service you agree to
• Send service-related messages (for example setup updates or important changes)
• Meet legal, tax or regulatory obligations where they apply

Legal basis (UK GDPR)

We rely on:

• Contract (and steps before a contract) when you ask about or use our service
• Legitimate interests to respond to enquiries, run our business and keep the website secure, balanced against your rights
• Consent where we ask for it explicitly (for example optional marketing email, if we offer it separately)

Who we share data with

We use trusted service providers who process data on our instructions, only what is needed to host the website, handle enquiries, email you and deliver texting when you are a customer. We may disclose data if required by law or to protect our rights, customers or others.

How long we keep data

We keep enquiry data only for as long as we need it to respond and manage our relationship with you. Customer data is kept while you use our service and where the law requires. You can ask us to delete enquiry data when we are not obliged to keep it.

Your rights

Under UK data protection law you may have the right to access, correct, delete or restrict use of your data, object to certain processing, and data portability where it applies. To exercise your rights, email [email protected].

Changes

We may update this policy from time to time. We will post the new version on this page and adjust the “Last updated” date.